Privacy Policy
Last Updated: November
At Cloud9 Calm Co Hosting, we value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website and services.
By using our website or subscribing to our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any of the terms, please discontinue use of our website and services.
1. Information We Collect
We collect various types of personal and non-personal information when you use our services. This includes:
• Personal Information: When you sign up for hosting or other services, we may collect your name, email address, phone number, billing address, and payment details.
• Usage Data: We collect information about how you interact with our website, such as IP addresses, browser type, operating system, and pages visited. This helps us improve our services and enhance user experience.
• Cookies: We use cookies to enhance your experience on our website. Cookies help remember your preferences and provide personalized features. You can control cookie preferences through your browser settings.
2. How We Use Your Information
We use your information for several purposes:
• Provide Services: To deliver hosting, support, and other services you’ve requested.
• Communicate with You: To send you updates, newsletters, service-related notifications, and important information regarding your account or our services.
• Improve Our Services: To analyze website usage and improve the functionality and performance of our website and hosting services.
• Billing & Payments: To process payments for services rendered and manage your subscription.
3. How We Protect Your Data
We take your privacy seriously and employ a variety of security measures to ensure the safety of your personal information, including:
• Encryption: Sensitive data, such as payment information, is encrypted using industry-standard encryption methods (SSL/TLS).
• Access Control: Only authorized personnel have access to personal information. We have security protocols in place to restrict unauthorized access.
• Regular Audits: We regularly monitor our systems for potential vulnerabilities and perform security audits to prevent data breaches.
4. Third-Party Sharing
We do not sell, rent, or share your personal information with third parties, except in the following cases:
• Service Providers: We may share information with third-party vendors and service providers who assist us in operating our website, processing payments, or providing customer support.
• Legal Compliance: We may disclose your information if required by law or to protect our legal rights.
5. Data Retention
We retain your personal information for as long as necessary to provide the services you’ve requested and as required by law. If you cancel your account, we will retain certain data to comply with legal obligations, resolve disputes, and enforce agreements.
6. Your Rights & Choices
You have the right to:
• Access & Correct Your Data: You can request access to your personal information or ask for corrections if any information is inaccurate.
• Delete Your Account: You can request that we delete your account and personal data. However, please note that some data may need to be retained for legal or business purposes.
• Opt-Out of Communications: You can unsubscribe from our marketing emails by clicking the unsubscribe link at the bottom of any email or by contacting us directly.
7. International Data Transfers
If you are located outside of Canada, please be aware that your personal information may be transferred to and stored in Canada, where our servers and databases are located. By using our services, you consent to this transfer.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update this policy, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
• Email: cloud9calm@gmail.com
• Phone: 250-488-7944