Terms and Conditions
Last Updated: November 2024
Welcome to Cloud9 Calm Co Hosting! By accessing or using our website and services, you agree to comply with the following Terms and Conditions. These terms govern your use of our hosting services and the website. If you do not agree with any of the terms, please discontinue use of our website and services.
1. Acceptance of Terms
By using our services or accessing our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy.
2. Services Provided
Cloud9 Calm Co Hosting provides web hosting services, domain registration, website management, and related support services. Our services may include, but are not limited to:
• Shared web hosting
• E-commerce support and setup
• Performance and security monitoring
• Website design and optimization guidance
3. User Responsibilities
As a user of our services, you agree to:
• Provide accurate and current information when signing up for services.
• Ensure that your website complies with all applicable laws, including copyright, trademark, and other intellectual property rights.
• Maintain the confidentiality of your account credentials and prevent unauthorized access to your account.
• Not use our services for illegal activities or to transmit harmful, offensive, or disruptive content, including spam or malware.
4. Payment Terms
• Pricing: All hosting plans are subject to the pricing specified on the website. Prices may change, but any changes will be communicated in advance.
• Billing Cycle: Our standard billing cycle is monthly or annually, depending on your chosen plan.
• Late Payments: Payments are due on the specified due date. Late payments may result in suspension of services until the balance is paid in full.
• Refunds: We offer a [X]-day refund policy on your initial payment if you are not satisfied with our services. After the refund period, no refunds will be issued.
5. Account Termination
• Your Right to Terminate: You may cancel your account at any time by contacting us or via your account dashboard. Any remaining balance will be due, and no refunds will be issued after the initial refund period.
• Our Right to Terminate: Cloud9 Calm Co Hosting reserves the right to suspend or terminate your account for any reason, including but not limited to non-payment, violation of these terms, or illegal activity.
6. Service Availability & Limitations
While we strive to provide uninterrupted service, we cannot guarantee that our services will always be available without interruption. Service interruptions may occur due to reasons beyond our control, including but not limited to:
• Maintenance
• Network issues
• System failures
We are not liable for any damages caused by service interruptions, downtime, or errors.
7. Content Ownership & License
• Your Content: You retain full ownership of any content you upload to your website. By using our hosting services, you grant us the right to store and manage your content to provide the services you request.
• Prohibited Content: You agree not to upload or distribute content that is illegal, infringes upon intellectual property rights, or violates any applicable laws.
• License to Use Services: Cloud9 Calm Co Hosting grants you a limited, non-exclusive, non-transferable license to access and use the services as intended.
8. Limitations of Liability
Cloud9 Calm Co Hosting’s liability to you is limited to the amount you have paid for the specific service that caused the issue, within the billing cycle. We are not liable for any indirect, incidental, or consequential damages arising out of the use of our services.
9. Indemnification
You agree to indemnify and hold harmless Cloud9 Calm Co Hosting, its officers, employees, and affiliates from any claims, damages, losses, or liabilities arising from:
• Your use of our services
• Any violation of these Terms and Conditions
• Any content you upload to the website that violates third-party rights
10. Modifications to Terms
We may update or modify these Terms and Conditions from time to time. All changes will be posted on this page, with an updated “Last Updated” date. It is your responsibility to review these terms regularly. Continued use of our services after changes have been posted constitutes your acceptance of the modified terms.
11. Governing Law
These Terms and Conditions are governed by the laws of the province of British Columbia, Canada. Any disputes arising from the use of our services will be handled in the appropriate court of British Columbia.
12. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
• Email: cloud9calm@gmail.com
• Phone: 250-488-7944